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国威交换机3S话务管理软件怎么安装?如何使用?

更新时间:2011-04-28 21:22 阅读次数:848174 客服编辑:国威科技


第一章 简介 ································································································· 1

第二章 软件安装 ························································································· 2

2.1 硬件配置要求 ··················································································· 2

2.2 软件安装要求 ··················································································· 2

2.3 软件安装调试步骤 ··········································································· 2

第三章 软件操作说明

3.1 主界面 ······························································································ 7

3.2 系统登录 ·························································································· 7

3.3 分机号码更改 ·················································································· 8

3.4 服务等级设置 ················································································ 10

3.5 分机来电显示设置 ········································································ 11

3.6 阻塞密码查看 ················································································ 12

3.7 闹钟设置 ························································································ 13

3.8 告警设置 ························································································ 14

3.9 提机方式设置 ················································································ 15

3.10 打出专线设置 ··············································································· 16

3.11 打入指定振铃 ·············································································· 17

3.12 分机分组设置 ·············································································· 18

3.13 外线连接 ······················································································ 19

3.14 电脑话务员使用 ·········································································· 20

3.15 外线来电显示 ·············································································· 21

3.16 计费方式 ······················································································ 22

3.17 多局向 ·························································································· 23

3.18 远程编程 ······················································································ 24

3.19 实时监控 ······················································································ 25

3.20 话费查询 ······················································································ 26

3.21 话务管理 ······················································································ 29

3.22 软件管理 ······················································································ 31

3.23 酒店管理软件功能连接 ······························································ 32

3.24 用户设置 ······················································································ 33

3.25 串口设置 ······················································································ 36

第四章 关于 ······························································································· 37

附录一 疑难解答 ······················································································· 37

•  简介

欢迎您选用 3S 话务管理软件!

3S 话务管理软件,运行于 32 位的 windows9x/me/ 2000/nt4.0/ XP 操作系统。

目前暂时适用于国威ws824集团电话系统机型, 支持网络实时监控、操作、查询、打印等,并具备话务管理 , 分机、外线及其它等功能设置。

系统设有路由拨号处理,特别适用于汇线通(虚拟网),多局向、 IP 拨号等多方式准确计费。含有中国电信、移动、联通、网通等多局的最新资费及优惠方案。系统使用最新的数据库、操作非常简单、方便。

3S 话务管理软件是电话管理的有效工具,为你提供出色的电话系统监控与管理话费,对公话私用、乱打声讯台等现象有明显的抑制作用,实践证明,使用本系统后,各使用用户的电话费都有较大幅度的减少。

本公司保留对此说明书更改的权利,功能更新,恕不另行通知!

第二章 软件安装

2.1 硬件配置要求

最低硬件配置

建议硬件配置

备注

CPU:586

CPU:586 以上

显示器的分辨率至少使用 800 × 600 以上。

RAM : 32M

RAM:64M 以上内存

HDD:500M 硬盘容量

HDD:1G 以上硬盘容量

支持简体中文版本的 Windows 9X/ME/ NT/2000/XP 系统

2.2 软件安装要求

支持简体中文版本的 Windows 9X/ME/NT/2000/XP 系统。

2.3 软件安装调试步骤

2.3.1 安装软件

步骤 1 :关闭计算机电源(为了避免烧坏端口),将交换机连接线插在计算机的并行 COM 端口上。

步骤 2 :把 3S 话务管理软件的安装盘放进光驱,安装程序将自动启动,然后根据提示操作:

按 ” 下一步 ”.

仔细阅读《许可证协议》后同意按“是”进行安装,否则不能安装。

输入用户名和公司名,按下一步 。

按“浏览”选择要保存到的目录,按“下一步”。

在这要稍候等待约 10 秒( CPU:586 以下,等待时间可能会更长,这是正常的)。

 

按“完成”成功安装完成 , 如果提示重启计算机,则需要重启,否则运行软件不正常。

2.3.2 启动软件

正确交换机电脑连线以后 , 单击在桌面上“ 3S 话务管理软件”快捷方式或点击“开始”菜单中的“程序”栏,选择“ 3S 话务管理软件”,然后再选择点击” 3S 话务管理软件”,启动计费程序。

第三章 软件操作说明

3.1 主界面

3.2 系统登录

软件默认登录用户名: admin        

密码: admin

3.3 分机号码更改

进入参数设置菜单后,点击分机参数,再自编号栏找到原号码,双击即可输入新号码,输入新号码后按回车键,该号码栏显示绿色,表示设置成功,黄色表示设置失败。

 

如果更改所有的分机号码以 3 字开头,其他的按照顺序即可,可以在本分机参数上点击鼠标的右键,选择自编号的按输入号码顺序添加所有号码,然后输入 3001 ,点确定即可。

3.4 服务等级设置

3.5 分机来电显示设置

3.6 阻塞密码查看

3.7 闹钟设置

3.8 告警设置

3.9 提机方式设置

3.10 打出专线设置

 

3.11 打入指定振铃

3.12 分机分组设置

 

 

3.13 外线连接

3.14 电脑话务员使用

3.15 外线来电显示

3.16 计费方式

3.17 多局向

3.18 远程编程

远程编程现在只能通过电子邮件把要设置的功能通知编程人员,编程人员利用就近的交换机按要求编好,然后把程序备份,再通过电子邮件方式把程序发来,利用数据备份中的导入功能将编好的数据恢复到当前的机器。

3.19 实时监控

机摘挂机、振铃、通话、忙音状态,外线打出、打入、通话等状态,可以通过软件主接口实时显示。

 

  实时状态图片显示的意义如下:

3.20 话费查询

查询可根据指定的输入条件进行查询

查询历史记录,也可打开月话单库来查询。

 

如果需要打印可按以下几种方式打印 :

3.21 话务管理

有些酒店、宾馆对电话进行方便有效进行管理则可利用此功能,为了系统安全,管理员设置操作员级密码给需要对分机进行开关、设置闹钟、预设话费的工作人员进行有效的管理。

超额等级:等级的级别意义与服务等级一样,当你设置了预设话费时,余额为小于 0 ,则分机的服务等级即为此等级,当你如果又增加预设话费,余额为大于 0 ,此等级则无效,使用服务等级级别。

 

预设话费:双击目的分机预设话费栏,输入金额,回车底色变为绿色即生效。例如:输入 50 元,输入 50 回车即可。每输一次余额会自动累计,如果想把余额清 0, 双击选定预设话费栏,把数字全部清除,再按回车即可。

3.22 软件管理

3.23 酒店管理软件功能连接

3.24 用户设置

1. 修改用户内容

2. 添加用户或分机号码

3. 查找,删除

分机号码 M001 :" M" 表示随身密码组代表号 ," 001 " 表示第一组密码 ;

分机号码 S001: " S " 表示外线转外线密码组代表号 ," 001 " 表示第一组号 ;

分机号码 T2001:" T " 表示代拨分机代码 ," 2001 " 表示分机号码 .  

3.25 串口设置

第四章 关于

 

这里列出该软件的版本号,方便用户以后升级使用,数字表示软件升级的更新编码。如遇到不明之处,可利用“帮助”功能引导自已解决;也可上网获得更多帮助: Http : //www.ws824.org 或找当地经销商解决。

附录一 疑难解答

1. 计费安装成功但捕捉不到话单

b. 检查信号连接线是否有线脱落,核对电脑与交换机的对接线是否出错。

c. 国威交换机系统 07 项是否为 00101 ,如果是 00111 ,则表示人工启动打印,请输入 7840# 指令即可。

2. 话单库查询时出错 ( 不接收话单 )

a. 检查在进行话单查询时,所选择的相关参数是否正确。

b. 进入原始话单模块里捕捉话单,分析话单是否与原有格式不同。

3. 如何查找收费标准 ?

a. 拨打 160 或 10000 查询

b. 详情请参考当地电信局的资费标准 << 长途电话资费手册 >>

注意事项:
为了保证传输的信号正确、完整,导线的长度最好不要超过 15 米;导线必须焊接到所对应的位置,焊头连接必须牢固,并且注意不要短路




国威网站文章转载说明:国威交换机3S话务管理软件怎么安装?如何使用? http://www.ws824.org/problem/3s.html



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